My company used Burks as its sole printer for several years and have watched their quality of work and customer service steadily decline until we made the switch to other reprographics firms in Austin. We provided continual customer feedback but our acount ($15,000+ per year) was not enough to persuade them to improve their services. Some of their locations are better than others. In fact, I might even recommend their Round Rock location. But stay away from their West Lake and 6th street locations as the employees there have an attitude that results in poor customer service and continual mistakes on projects spanning every level of difficultly.
Other reprographic firms have all agreed to match the pricing we received at Burks and have been almost problem free over the past several months. We’ve had a great experience with both Gill Reprographics and Ridgway’s.
There are too many companies offering the same services in Austin to take your business to Burks.
Pros: Multiple Locations
Cons: Poor Service, Inconsistent Pricing, Fails to Complete Orders