We hired Austin Plastering to replaster our pool. They did the work and charged our credit card in full, but gave us no instructions on how to cure the plaster and the need for chemical treatments for the plaster to look right. They would not return repeated phone calls for weeks afterwards. As a result we had to pay someone else another $800 to redrain the pool and use the proper chemical balance. The pool still does not look like what Austin Plastering told me it would look like. This was the worst customer service company I have ever dealt with. They did a poor job, charged me in full and then refused to return my phone calls.