I bought a brand new manual Focus in 2009. Last fall the stick shift started to jam and it was extremely hard to switch gears; I had to use two hands to do so, and even then it was still really difficult to shift. I took it in to Riata because it was under warranty, but they declined to give me a loaner vehicle even though it was part of my contract.. They stated that they first needed to determine if it was a warranty issue before they could give me a loaner vehicle. I had to call several times a day to get the status of the car, and they said they could not reproduce the issue, thus, there was nothing wrong with it. I told them to keep the vehicle there for a few days so they can see if they would be able to produce it.
After a few days they told me there was absolutely NOTHING wrong with the car. And they acted like it was something I was doing wrong and that I did not know how to drive manual transmission. Coincidentally, I have never had a problem with the stick shift getting jammed after that visit.
This week, a squeaking noise started to come out of the front passenger side of the vehicle. I first took it in to a trusted mechanic to determine what the issue was, and whether or not it was a warranty issue. He looked it over a determined what it was, and said it was a warranty issue due to a failed part.
Today took it to Riata, and told the mechanic exactly what the other mechanic told me. I had to argue with them to get me a rental car. They later told me that, yes, they did hear the noise, but they could not isolate the sound, thus, there was nothing wrong with it!!
I am in the process of making a complaint to the Ford corporation to get this issue resolved. I have been to other Ford service departments, and this place is by far the WORSE!!