Well, during the course of one year, there is me and 4 other people I know about who got screwed by Southpoint in South Austin. That manager got fired, and it is under new management, and they are taking no responsibility. We had a written agreement, stating the alignment was checked and new tires were put on on my '06 Santa Fe. Well, less than one year later we're moving back to California and come to find out, not only did they put OLD tires on the car that are completely worn down now, but the alignment is slightly off AND they did not even give us the lug nut key to take the last bolt off the tires! What is we broke down somewhere? We'd be screwed since we couldn't change tires!
Well we went to the dealership, and not only did they state that since they are under new management that they are not liable, they will not replace the tires, check the alignment, show us the contract, and stated that they even do not have the lug nut key so they will break the bolt and that's it! And even now, with 5 days until we have to leave, they are saying they don't have enough bolts so they won't even break and replace the key bolts! So how the hell are we supposed t ever change a tire?
POOR service when we first got the car, I was pregnant and in there fighting with them for 7 hours, and even the guy screwed up the paperwork twice, trying to put a higher value. This place truly isn't worth the effort.