I took my king comforter to the Farwest store for dry cleaning, went on a Saturday to pick up, Jack Brown employee could not locate for a few minutes then brought a black kitchen trash bag to the counter w/my comforter shoved in it!! The batting is destroyed, the comforter is shot, and it was soured!! I took it to the main store on Northland/2222 as the employee suggested; filled out an incident report, left a message for Jeff Brown asking him to phone me first thing Mon. a.m., never heard a word. Finally spoke w/him and nothing has happened since; this has been over 2 1/2 weeks now. He does not return calls so today I spoke w/the Farwest mgr. Mona who informed me they do not have hangers large enough for king comforters and this is how they package them! I said the comforter was wadded up and shoved in the bag and she replied this is how they handle them. I spent around 400.00 for the comforter alone which goes w/curtains, valances, and multiple throw pillows (jeweled and silk). I spent over 2 hours on-line trying to locate another to no avail; even contacted the designer, no luck.
Cons: too many