I brougt in a few pieces to be fixed for my boss. They did a good job on the jewelry that they sent out to be done, but I left there very upset. They do not keep good records of transactions. I did not see a computer being used, only hand written notes. All the jewelry is tucked away in unorganized drawers. Good luck with them finding your jewelry! They accused me of not having paid for my merchandise that I had previously picked up. They had no documentation that I had paid even though we have the receipt at home. No one had bothered to write down the estimate I was given and they charged us way more than the estimate. They brought the price down by $10, which was nice, but I still feel like they should have called to let us know it would be more. They say that's why they don't like to give estimates, but then DON'T GIVE THEM.!!! They need to hire people who can get them set up with a more professional system for keeping records. I have never had a business call into question my honesty and I will never use them again.
Pros: beautiful rings
Cons: not organized