For over a year my daughter attended North Oaks. The Director appeared to me mindful of her staff, stayed on top of things, and I did not see the turnover I had seen in other facilities. Do not be deceived by the matronly Director with the grandmother persona, she is only concerned with the bottom line.
With North Oaks, expect to receive frequent calls by the Director. Most daycares provide written notes of incidents during the course of the day. Do not expect this from North Oaks. The Director will call you every time your child bites, has a snotty nose, skinned knee, or the slightest behavior issue; granted as a parent, I want to be informed but to be interrupted constantly during the workday was extreme.
We signed our daughter up for the Tumblebus and within a few weeks of enrollment, the Tumblebus cancelled the sessions at North Oaks. This happened two summers in a row at North Oaks. Later I discovered the Director had gone behind my back and cancelled my child because the Director thought my daughter was too small. The Director never once stated her concerns with me or allowed me as a parent to decide; instead, her interest was the potential “liability” of her facility.
When I notified the Director of our withdrawal, the Director called in the middle of the workday to ask me the reason for leaving, I told her of the constant calls during the workday, the Tumblebus issues, and inconsistent communication were the reasons. The Director began to argue with me for the reasons we were leaving her facility and her behavior on the call convinced me the choice to move my daughter was justified.
If you cannot afford to be interrupted during the workday for the slightest things, do not enroll you child in this daycare. The Director is a control freak and has little concern for the working parent or child. Her focus is to keep her facility under control and minimize personal liability. The only positive thing I can say is the two teachers, Ms. Teresa and Ms. Maria, were wonderful but I would not expect them to stay long under the dictatorship of the Director.
Do not be fooled by the price. The cost of packing and bringing a lunch daily, providing wipes monthly, Kleenex, etc., will offset whatever tuition savings. Finally, the facility is dated, old, and poorly heated and cooled.