I brought my VW GTI into Carter Paint and Body in May of 2009 after my car had been hit in the middle of the night while parked on the curb outside of my house. The impact had caused some severe body and mechanical damage towards the front passenger side of my car.
After the 30 days it was at Carter's, I received my car back and noticed a noise coming from the front passenger side. The headlight was also very dim compared to the other side. I called the garage manager within 2 days of getting my car back to tell him about this noise and light and he told me he had outsourced the work to Firestone and to contact them to fix the problem. The garage manager had also previously texted me asking me for a date, and I politely turned him down. This is probably the reason he told me to go to Firestone and not to bring my car back to Carter's. VERY UNPROFESSIONAL!
Firestone was able to fix the suspension problems that were missed in the original repair, but they told me that the light was experiencing electrical problems that they were not equipped to fix, so they recommended that I have VW check it out. My insurance company told me to proceed with bringing my car to VW. Under normal circumstances, I would have contacted the original body shop, but they did poor work to begin with and the garage manager had made me feel very uncomfortable. I was following the order of procedures recommended by my insurance company.
It was determined at VW that the problem with the light occurred in the original repair at Carter (since they were the last one's to have the light assembly out) and that my insurance could not cover it since it had already paid Carter's for that work. This is when things got really ugly.
Per VW's advice, I contacted the owner of Carter's and asked that she or one of her technicians look at my car while it was pulled apart at VW. She refused to do this. She said she was not responsible for the damage since I had taken the car to two other shops. Though I see some logic in her argument, it was her garage manager that told me to go to Firestone in the first place. I was simply asking her to look at the car with VW so she could assume responsibility for the repair if it was indeed her shop's fault.
She handled my request in an extremely unprofessional fashion and got very defensive, she told me I led her mechanic on (totally untrue) and that the suspension problems I experienced as soon as I got my car back were because ""I must've ran over something and didn't notice."" Seriously? I asked her for a copy of the original receipt and she hung up on me!!!
I ended up having to pay $1000 to get my light fixed. I have never encountered a more unprofessional business than Carter Paint and Body.
To summarize: 1. They did not perform sufficient work on my car. 2. They have no customer service. They don't return calls. They ""guarantee"" their work is a total lie. 3. The owner is very rude and would not work with me in resolving the issue in a professional civilized manner.
I have never in my life written an online review, but I really feel the need to warn anyone out there that is looking for a professional body shop to STAY AWAY FROM CARTER PAINT AND BODY. They are not BBB certified and if something goes wrong, you will most likely be paying for it. Be extra wary of the sleazy staff if you are a woman reading this. Please do yourself a favor and go elsewhere for repair work.
Pros: decent body work
Cons: Inaccurate Work, Worst Customer Service I have ever experien