Although this private dog haircut salon is much superior to the likes of Petsmart and Petco, they were quite untruthful about their charges. I was quoted one price on the phone, but after receiving my dog back, they added a $20 fee because he wouldn't stand still. THEY REFUSE to muzzle the dog, which in some cases is very necessary.
I paid this $20 extra fee for many, many months thinking my dog had a real behavior issue. And each time they said, "we're working with him on it." They promised to fix the problem and not charge me extra next time. But each time was a lie: they never took off the extra charge.
GET THIS: I finally got fed up paying $70 for a simple cocker trim and went to Dirty Dog, which is literally down the street on Lamar. They said they had NO PROBLEM with my dog whatsoever!! They never charged me extra for "bad behavior" and said his wiggling around was normal!! All cockers and other hyper dogs do it. So West End lied to me for many months and I just feel so fooled. :-(
Pros: It has a statusy image, established place.
Cons: You will PAY an arm and a leg for simple haircuts, plus get unfair fees tacked on