My father has Alzheimer's / Dementia and I after speaking to tons of communities, my husband and I decided to put him here. The Administrative personnel were (at the time) extremely caring, compassionate and personable. They also told me that they provided a 24/7 on call nurse and an on site medical doctor, among other things that, well, never exist.
Long story short: He NEVER received his medication and/or received it on time. They DO NOT bathe them unless you request it. His sheets were NEVER changed unless I did it. His laundry was NEVER done unless he was totally out of all clothing. They NEVER cleaned his room - I did. Their so called Executive Chef, IMO, from the food that was served, was probably a fry cook at Denny's before. The person that they tell you that is a nurse handing out medication is actually a 'Med Tech'. I realized that something was terribly wrong when, right after he moved in, the same person that was doing his laundry and passing out food, was the same person giving out meds!! In other words, they basically have a Care Associate handing out the patients medication. Their so-called Medical Doctor is actually a Nurse Practitioner. They do not tell you this unless you just happen to find out. I was also told that there was going to be a new Geriatric Psychiatrist coming in every week. Ummm...haven't seen them yet.
My Father got a bit aggressive one night. The on call nurse was called and while she was on her way there, the Care Associates were able to re-direct him and get him to his room where he was doing fine. The on call nurse showed up and proceeded to not let him out of his room and actually stood in his doorway. Anyone that knows anything about Alz / Dementia knows that this will NOT work, this will only make things worse. He began to get agitated and aggressive again so the nurse called the police on him. This 'on call nurse', which I just found out is merely an LVN with a Pediatrics background and has NEVER worked with the elderly. This does NOT surprise me as her actions were of someone that definitely does not know what they are doing. My Father was restrained by the police and taken to a psych ward where right after admission, he went into a coma like state - never recovered and is now in Hospice in his very last days.
I truly feel in my heart, that had this situation been handled appropriately that this would have never happened. However, as a Christian, I believe that God's timing is perfect and everything happens for a reason. I wanted to share my concerns with the Director as I wanted him to know what was going on - I didn't want this to happen to anyone else. When I went to the Director, Ben Tragethon, to bring to him my concerns, all he could do was justify and get defensive and make excuses for this on call nurse. THERE WAS NO COMPASSION - NO EMPATHY AT ALL!! His last words to me were that I should feel lucky that he didn't kick my father out a long time ago. This was said to a daughter of a beautiful, precious soul that is in the last stages of death.
The Administration here are snakes - wolves in sheep's clothing! They only care about your money, which averages $5500 a month or more - Medicare and Medicaid NOT accepted - private pay ONLY. The Director will be a very sweet, kind, person as long as he or his Administrative Staff are not questioned. If you act like your from 'Stepford' and just smile and take it, then everything is smooth. If you don't, then look out...you will pay in form or another. From personal experience, I now know that we are NOT the only family that has experienced these same issues. I am now aware that this happens all the time here. So please, if you care anything about your loved one - DO NOT PUT THEM HERE!!! In my Father's memory, I have vowed to work on making sure that the voices of these beautiful people that cannot speak for themselves have an advocate. I do not want anyone going through what we have been through.