1) The boat broke down.
2) It took 3/4hr for the guy to collect us and give us a second boat.
3) He charged us for this wasted time.
4) The second boat was the worst boat I have driven - the steering did not work properly.
5) We got blamed for the first boat braking down.
6) We got accused of being drunk (we hadn't had any alcohol).
7) He threatened to call the police and was extremely rude - in fact I have not met anyone this rude in the US before (3 yrs of living here).
8) I strongly recommend NOT giving this guy anymore business - someone in the service industry should not treat customers like this.
Cons: Attitude of manager, Overcharging, Quality of boat