I went to Bay Bright Carwash in Main St in League City today and had the worst experience in a place like that.
I presented the attendant a coupon for $24.99 for a wash/wax job. He kept the coupon and asked me to move my car forward that he would bring me the ticket. After I stopped at the vacuum station he attached the order to the the window and gave me a copy. I assumed that the ticket included the discount and I just paid.
After I got in my car I headed towards the oil change place where they supposedly honor a $7 discount shown at the bottom of the receipt (probably another scam just like Bay Bright). I then noticed that they charged the full $34.99 price. I thought no big deal, the girl that was being trained made a mistake. Think again!!.. The cashier's trainer told me that I had to present the coupon at the time I paid. I told her that the moron that attended me kept the coupon and that he did not tell me anything about presenting the coupon (that he kept) at the counter. I asked to ask to the manager, and this little Mexican came and told me the same thing. In facft he said that he asked the attendant if I presented a coupon and the attendant Johnathan told him NO. OK....who is lying?? the attendant, or Miguel Maldonado, the so-called manager?? Maybe both, but the manager for sure. How can he remember that he asked about my coupon when there are dozens of customers coming and going?? I then ask ""the manager"" if the attendants are trained to advise a client that one should present the coupon at the counter....he said no, that that is the responsibility of the client. I then showed them an identical coupon because I had a few of them...I asked him...""tell me where in this coupon says that I have to present this coupon at the counter""?? He said ""well, that's the way it is."" I asked him again, ""but don't you think it would be so easy to avoid these problems if the ticket issuer would advise the customer about what to do with the coupon?.....he said "" that's not our problem, it's your problem."" I then realized that I could not get through this midget with a 10 IQ and insisted to talk to someone with authority.....he said he was the authority. Oh well, it's only $10 but it's the principle that counts...right??