I have usually gone in and there has been a younger employee who is happy to help. I will get some strings, play a few guitars, get some advice. Never a problem. Now I met this guy....
I had gone in a week ago for a set of strings for my new 12 string. I grabbed the last set and went to play some guitars. I picked up 4 guitars, all of which were miserably out of tune. Payed for my strings and left.
Today I went with a friend so that he could get service. After listening to the demeaning, belittling and condescending tone of this man to my friend and me, I figured the guy was just an ***hole. He was TRYING to turn away the business, saying that restringing my friends mandolin would take from Thursday to Tuesday. Constantly talking down to us as well.
My friend and I wandered off to play some acoustics. In tune, we both start playing 12 strings. The man comes and without saying anything grabs them in the middle of playing and puts them back on the wall. Again, very bad move. I've been going to dozens of music stores for 5 years now and have NEVER been told I could not play a guitar.
Then I start conversation about my brand new Martin 12 string I purchased a few days before, which he wasted no time to insult and point out defects. Why? I love the Martin 12 string by the way, if you are looking for one go grab the cheap on at Guitar Center. Sounds and plays magically.
So we decided to not give this man our business and never come back. PLEASE PLEASE PLEASE do not give this man your business! Aside from the reviews here, I have heard numerous other stories from friends about bad service and repairs here. I even know an ex-employee who had to leave because this gentlemen was so bad.
****Go to Guitar Tex!!!! This shop is incredibly friendly, down to earth, helpful and courteous. I could joke around and jam with these guys all day. Plus its right across the street from Red Bone Guitar Boutiques. At both stores, I had employees and owners PUSHING guitars and banjos into my hands, expensive ones! Showing me one of a kind instruments, teaching me licks, showing me how to fix the issue I had instead of burying it under other work for almost a week. Great service here, the exact opposite of the hell hole pit of despair called House of Guitars. Hell of Guitars. Really.