I Googled MAC TLC to get their phone number and saw that Google has them listed as 5 stars, which I heartily agree with, but City Search has them with 3 stars, so I read the 4 reviews on City Search and think there is something very wrong with the 2 complaining about the repairs. My son's MAC needed repair and the Apple Store couldn't figure it out, so they sent him to MAC TLC to get it fixed! I started with them years ago when my old PC got so infected I was going to have to buy a new one. I was very frustrated, needed a computer right away, and call them because of the name. John told me to come over and I walked out about an hour and a half later with a new computer and printer and excellent tips and explanations and help in setting up the computer. I subsequently had difficulty getting it connected to the printer (OK, I'm a tech dinosaur), so I brought them back , they sat me down in a room with a table and worked it all out for me, even showing me some other tips I'd never have thought to ask about. I've recommended them for years, even took a friend who's another tech dinosaur and never owned a computer before over there to get hers and she was immensely pleased. For Mother's Day, my husband wanted to give me an iPad. We were in Dallas and he surprised me by taking me (and our tech-savvy son) by the Apple Store in North Star Mall and we quickly decided on what to get, but we couldn't get anyone to wait on us! that turned out to be good, because I told him I'd rather buy it from MAC TLC in San Antonio anyway. The only problem when I called this morning was they don't sell the Verizon iPad, just the AT&T (which I HATE!) but it was worth it to go with AT&T to buy it from MAC TLC. John showed me some things I didn't know about, I bought a bluetooth keyboard and ordered a nice case like he has, then he let me sit in a little room and get it set up so I could ask him any questions if I had some. I did, and sat with me and helped me out - just like always. You just don't get kind, friendly, helpful tech savvy people who are willing to take the time to help like that and who can figure out what you would like even if you didn't know it existed anymore! This is the store to buy from (and to have your computer repaired at!). I hope the folks who had bad expriences will go back and talk with John (I think he's the owner), because I know he'll make everything all right.