There was one rep that made all the difference! Her name is Cathy and she was fast, friendly, and knowledgeable. Her professionalism is the sole reason I will go back to give this place another shot. The vet tech was not all that friendly, but began to "warm up" to me at the end of my dogs visit. Cathy really listened to what I was saying. I truly felt like she cared, and that is rare at vet clinics, and/or hospitals. She gets a ***** Rating!!! Hope the techs and vets can catch up to her great customer service skills soon!!!!!!