Cloud Roofing promised the world, delivered something totally different, and then refused to fix even their own errors. To begin with the Cloud Roofing rep who visited my house promised that my flat roof would be built up so that water would run off and that the flashing would all be replaced. This job was already difficult to get started as they delayed from the first August visit and eventually proposed that they would be there Dec. 24th. It took some 10-15 calls to get them to do the promised job finally in Jan. of the next year. Then they said that since the rep had not put any of his claims in writing in the contract they would not do them. I even got the rep on the phone and he confirmed what he had said and they still refused to honor them. They did not build it up so that water will run off and they left all the old flashing there. The roof I ended up with has a big pool in the middle where water collects, and sits for days afterwards. In addition, they dropped tar down the side of the house but then refused to really address the problem, painting over it with a totally different color. In the meantime they also tried to convince me that my whole rest of the roof needed to be replaced. In sum, I had to beg them to come, they violated everything they said to me, and then it took a lot of effort on my part to even get my house looking like it did before. I now have a roof that seems structurally doomed and ended up only with frustration. If you call to make a complaint be assured that it will not be resolved.
Pros: none, this was a frustrating experience
Cons: didn't follow promised work, took over 4 months to complete, dripped tar down side of house, now have roof that pools water