Mr. and Mrs. Reyes; What a shame! I read about your restaurant and really felt that you valued ""family"" and tradition, So what better place to have a breakfast gathering for our family.I attempted to reserve the party room on a Sunday for a group of 30 people, was told that they NEVER reserve the room but will likely allow us to have the room if we came on time. I even offered to place a monetary deposit, as it was going to be an important family function. We arrived, the whole party, at 10:30 am sharp, only to be told that a party of 17 guests were seated already in the room. What turned out to be"" just 10 more minutes"" turned into an hour. The hostess never approached us to even make contact with us to let us know that they were at least working on it. A third of our guests had to leave before we were even seated. Guess when you have a constant stream of business it doesn't matter to go above and beyond to attend to a large group. So what if we never come back, they still have their regulars to count on! So much for Customer Excellence! Remember, at some point you will alienate enough people that your business will eventually suffer.Guess next time we will go to another retaurant that appreciates large groups.
Pros: Food is good.
Cons: Poor customer services