Ordinarily, I would not complain, especially on the web, since I know ratings matter to patrons or potential customers of businesses. But, the service at Main Street is so poor that our office decided we will never visit there again, despite the restaurant being a block away. Main Street's kitchen is so slow that, sometimes, diners must request a refund, since they are running late to return to work. They make mistakes on orders, probably because they are too busy talking to their friends or socializing. Then, when requested to rectify or manage an order in error, they become defensive, rude and bitter. The women, at our office, complain that the staff appear to suffer from a Napoleonic complex! They are quick to inform you, in response to a complaint, if you do not like the slow service, mixed up orders and cold food - to take your business elsewhere. I suggest that those seeking efficient service with affordable, quality food accompanied by respectful staff and management to consider their advice - invest your hard-earned dollars at a restaurant, where customers are appreciated, and the food, when it does arrive after long last, is actually the correct order!!!