Okay, you need to speak English if you are going to be at the drive thru taking orders. You need to know how to take orders. You need to quit taking orders, then having customers come to the window, and tell them out are out of everything you just ordered. You need to quit giving cherry out instead of strawberry...they are different. You need to quit leaving out kolaches out of every order. Basicially, you need to do ONE THING correctly. If your staff can improve on one thing only...that would be a drastic change for any customer. I have never seen such incompetent at a place in my life. I feel bad, everyone that works here is underqualified, not sure if they are legal to work, need ESL classes, and have no clue how to do their job. In addition, they don't know the difference between any of the flavors. Please hire new people and your business will strive. Your products are good...just get it together with your staff. You might be saving a few hundred bucks by having them...but trust me you are losing hundreds in business.
Pros: Good kolaches...if you get what you actually asked for and the amount you paid for.
Cons: SERVICE NEEDS HELP! HIRE NEW PEOPLE ASAP!!!!