This review is a long time coming, and so, I've cooled down and thankfully forgotten alot of the angst we went through. To get straight to the point, after many, many calls regarding our a/c and several visits by several ""so called"" technicians, we will never ever use John Moore A/C Services again. We definitely were ripped off, the problem kept coming back (remember, this past summer's temps were over 100). We have learned that the ""big fish"" with all the advertising isn't necessarily the best and can do a number on your check book. I also have to mention, should you have a problem with your service and try to get it rectified on the phone, good luck to you! I will stick with the independent we found, T n Z Home Improvement, 281-570-5069. We received personal attention from Troy King. I cringe every time I see a John Moore A/C truck. ONLY USED ONE STAR BECAUSE I COULDN'T PUBLISH THIS WITHOUT A STAR OF SOME KIND.