The lasagna literally looked like gray dog food. I NEVER send food back, but this had to go. Was told this is their recipe for 20 yrs and the manager didn't have time to talk to me. The waiter practically threw the menu at us and told us to pick something else while he walked away. Very rude. I had their lasagna before and that's why we went back. This was not their 20-yr recipe and certainly isn?t what they picture on their advertisements. I couldn't believe how rude the waiter was and I didn't deserve to be treated like that. We left after paying for our iced tea, and for half the price of Napoli's, had a great meal at Taco Cabana. I've patronized this restaurant many times, but this experience was inexcusable. I hope the manager has time to read these reviews! (The restaurant was by no means that busy and I never asked to see him in the first place.) The most horrible customer service I've ever experienced. Shame on you!!
Pros: Previous good experience at this restaurant
Cons: No service, no respect, food quality horrible