I had a bad experience at another bridal salon ordering my dress so i decided to come here for alterations. Wow where do I begin. I was told alterations would cost like 100 less than what I was actually charged for starters. I am getting pinned and i find a belt that matches my dress perfectly. One of my bridesmaids puts it on me and I love it so much i am almost in tears, then a tall woman with dark hair starts shaking her head and telling me nope! You dont need that for that dress it's fine the way it is! Absolutely not needed! Uhm excuse me, this belt is 500 dollars, im willing to buy it because i love it that much and you're telling me no? I decided to purchase it anyways in SEPTEMBER and am told it is an 8 week order. Perfect.. I call back in November and I get told by Steve, the owner that is back ordered and won't ship until JANUARY! By this point I have had enough but for some reason I didn't cuss them out, probably because they still had my dress for alterations. back to that, I come in for a second fitting and a loop from the corset I had them put in pops out, there are crystals missing from my dress and a pleat is sticking out.... I tried to stay calm as they assured me they would fix it. I came back around January 13, which is when they said my belt would finally be in, and to pick up my dress. The lady who I have previously mentioned brought out my dress (Outside of the garment bag and dragging it on the floor) and I went to go pick up my belt from the counter. I was then told that it had just shipped that day and I would receive it 3 to 4 days later. I got a call on Feb 2 saying my belt was finally in, and i picked it up on the 3rd. Now, Let me just say that if you are big on customer service, people doing what they say they will, FAIR pricing, or anything pertaining to general excellence I would avoid this place like the plague. They are morons, complete morons.