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Texas State Optical - 2 Reviews - 365 Greens Rd, Houston, TX - Chiropractor Reviews - Phone (281) 875-6802

Texas State Optical

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365 Greens Rd
Houston, TX 77060
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(281) 875-6802
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I recommend going some where else if you're getting contacts. I have never had a bad time at an eye doctor, but this was horrible. I went in for the first time and got half way ...

Go somewhere else! 6/5/2009

I recommend going some where else if you're getting contacts. I have never had a bad time at an eye doctor, but this was horrible. I went in for the first time and got half way through my appointment and some how my folder got lost on a desk so I was there over 3 hours while employees just walked past me. I ordered the same brand that I had been wearing. Well it took close to 2 months to come in when they told me 1-2 weeks. I had to call back multiple times to get a response. I picked up the contacts and tried to wear them and they hurt really bad. He had changed one of the measurements by a big amount. I went back in and they reordered another pair of contacts. During that visit they put me in the back room and it had icky water marks on the wall and a q-tip just laying on the floor. That pair of contacts took close to the same amount of time to come in and I called the office and they gave me the usual we'll call you back deal, we have to go through the shipment, or we're getting a shipment tomorrow. Basically, the same excuses as before. Nothing really changed til I e-mailed the customer service at the main TSO website. Then, everyone really got everything together. They had to express ship my contact order - I'm not sure what went on with the processing or if they never got ordered to begin with. That pair finally worked out. A simple check up and ordering the same brand of contact has now taken 6 months. Go somewhere else and save yourself the trouble. Pros: None. Cons: wait time on appointment and for trail pair of contact lens more

Optometrist is excellent, but poor store customer service 8/29/2007

Their Optometrist is very professional. She prescribed the lenses that corrected by vision to my satisfaction, although I have to wait more than one hour from the actual time of my appointment. more
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Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
  • Payments:

    Visa, Master Card

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