I would never ship with Pack and Send again. It came highly recommended from two friends and I used it to ship 16 boxes across the country. My shipment was picked up from my house on Thursday and I was told to expect to receive it the next week; however, it did not leave their store until the following Wednesday. It was a week late! I did not initially receive a tracking number and the tracking number and phone number for the delivery company that I did receive was not up to date. \r
Su at the store was outstanding -- polite, helpful and reliable; however, I found everyone else to lack customer service and communication skills. \r
All in all, if you do not need your items to arrive by a certain time frame and you're not too concerned with the contents, Pack and Send is a great deal as far as pricing is concerned. If you need any reliability, this is not a good option.
Pros: Cheap!, Su at the store was outstanding
Cons: Unreliable service, lack of communication, carriers difficult to contact