I hired Two Men and a Truck (three men for this move) to move me approximately 2 miles. Although they showed up on time it took them over 5.5 hours to move/pack my apartment and move to the new apartment. After about 1.5 hours we noticed they were not consolidating their loads, packing efficiently, nor taking the fastest route to their truck. They also packed things inefficiently so as to charge for more boxes and packing material (ie. they packed a slow cooker in the biggest box available, by itself). After receiving the bill I was shocked they didn't credit any time on the clock because of how slow they carried the boxes and inefficiently packed the boxes. Not only did they take their time, which increased the bill significantly, but they charged almost $100 for packing supplies, which included a few boxes, tape, and paper. These supplies (other than boxes) were never described in the estimate that was given to me.\r
I think we were unfairly charged for the packing supplies, especially since we had our own and they wouldn't use them. I also think the movers purposely took their time to to increase the bill, considering I had two men do it last time in 1.5 hours.\r
I have since spoken to the local customer service rep and they offered nothing but an apology for an almost $700 bill, keep in mind, this was a 930 sqr ft apartment (taking none of the appliances) and moved 2.3 miles down the same street. After inspecting our things we had numerous scratches, nicks, and dents in our wood furniture as well. Over all, I would never recommend this particular company in the Houston area. Their rates are some of the highest in the city and they did an exceptionally ineffecient move.
Pros: Care about their reputation, good scheduling
Cons: The movers are horrible, they are slow, handled things improperly, ineffecient