I called J&K at the beginning of the June to get some info about our TV that wasn t working. I was told that they did indeed service our area and that it was a $59 service call but that the $59 was applied to the bill if you ended up getting the TV repair done. Gus showed up and went to work on my TV on June 10th as scheduled. He diagnosed the problem to be a power supply. As we discussed pricing, he said the service call was $99. I told him that isn t what I was told but no problem because it was going to be applied to the repair anyway. Then he said it was not because I do not live in their main service area and that the service call can be made to be $79 but not applied to the repair. So I got a little ticked and faced with a 400 TV repair, I just told him to never mind, I wrote him a check for $79 and told him that I would be certain to post reviews about my poor experience with his company. He tore my check up and said, I don t want to have a mad customer. I told him, I m just trying to understand all the things I was told and how they were different but really by the time we looked at his estimate, we were arguing over about $60. He called and found a refurbished part and so still a little uneasy about the way things had gone, allowed him to take the TV. He said it would be returned to me at the end of the week and I told him could he bring it middle of next week as we were going out of town that Friday. He said fine. The next week, as Friday late afternoon rolled around, I never heard from J&K electronics. I called and it went to voicemail and I left a message (the shop may have already closed by that time). That was Friday 6/14.\r
On 6/17 I called and my TV was not fixed yet, but it would be done by Wednesday...I told the customer service person that it wasn t what I was told and could Gus please call me. No call came. I called on Tuesday and again, Gus was not available and he would call me. He did not. On Wednesday 6/19 I recieved a call saying my part was in. I asked to speak to Gus and he was not available and did not return the call. On 6/24 I was told my TV was done and FINALLY Gus called me. I told him I was unhappy with nothing being done as he said it would be and he told me he would deliver my TV the next week on 7/3. I told him that wouldn t work as we had a party scheduled for 6/29 and needed the tv. He told me that he was booked up and his million dollar install couldn t be put off for one little TV. I was livid #$%$! I told him that I would be down to pick up my TV the next day. At that point, Gus started telling me about a band across the top of the screen that must have been there before he picked it up where the picture is distorted. Aside from the TV being hard to turn on, there was NOTHING wrong with the picture prior to me sending it with Gus. So now, I ve paid over $400 to fix a tv that came back in worse shape than when it left and because the owner couldn t be bothered to deliver one little TV, I had to take an hour of my time to go pick up his TV (which they didn t even discount the fact that they didn t deliver it after Gus made such a big deal about how the service call paid for the fact that I was so far out of his normal service area. After this experience, I started looking at the reviews online about J&K Electronics and while I didn t do so before I called them, I wish I had because it s filled with people who had nearly the same experience as I did. Gus is a nice guy I think, but runs a #$%$ business.\r
I have opened a complaint with the BBB, but it's obvious from their file that it's not that unusual for them to get complaints to the BBB and not resolve it.