after reading a few bad reviews about this place, i was reluctant, but desperate after having to walk out of another place because of bad service. am i glad i did...it was fantastic!! fortunately i was able to get a same day facial. the front desk staff was excellent, the environment was cozy and warm, and i can't say enough about Hong; she was a delight! the price is a little steep, and i usually only get facials every 6 months, or longer, but i loved this place so much, i'm going back for another facial treatment next month, and i can't wait!!