Let me tell you how great these guys were. I originally called them out to refinish my hardwood floors, and to my surprise the owner of the store advised me to save my money and wait a couple more years. So later when I decided to replace my carpet I called them out, while at the same time getting an estimate from Home Depot.
JD Floor store: The owner came out, measured my house, advised me on what kinds of carpet would be good for my needs and how I could get new carpet in some areas, but leave old carpet (that was still in good shape) in other areas, without it looking odd. He was here over an hour and suggested a mid-price but high quality carpet, and even a color that would go well with my existing carpet. Their estimate included moving all furniture, including disassembling and reassembling a couple of HUGE pieces of furniture, and also moving all my electronics.
Home Depot: The people at the store itself were very nice, and set up my measure. To save money I asked for a quote using one of the cheapest cuts of carpet they had - a low quality, low cost carpet (about 2/3 the cost of what I chose from JD Floor store). The guy came to measure and I tried to ask him a couple questions (will that kind of carpet look good on stairs? will the seams show?) and he said, ""M'am, I don't know ANYTHING about carpet, I just measure.""
Now, based on my square footage and price of the carpet alone Home Depot SHOULD have been at least $1000 less, and even more since this with their special ""whole house install for $99."" But they have so many extra charges (carpet removal, pad removal, furniture moving - and a couple other things I can't remember) that it was only $300 (about 7%) less than the JD Floor quote. AND they told me I would have to hire movers to disassemble and move my large furniture and electronics, then hire them to come back and reassemble and move everything back when they were done!! It wasn't included in the price and they wouldn't do it at any cost.
Well, I went with JD Floor store. They had the carpet installed within a week of my order, the crew were very professional, careful with my belongings and cleaned up after themselves. The carpet looks phenomenal and feels like a much higher quality than the price would suggest. I can't tell you how happy I am - I got a great product, great service and a great price. I don't normally post on these places because, honestly, I""m too lazy and not easily impressed, but I'm going to cut and paste this review on every site I can find!