My dog stayed for a bit more than a week (~10days) this summer and had a nasty ear infection when I picked him up. The vet confirmed that she noticed the ear infection, but chose not to treat it. My dogs ear was extremely inflamed, had a foul odor, and gray pus oozing out in addition to other symptoms such as scratching, and shaking his head yet the vet still neglected the infection. I thought it was extremely cruel to allow an animal to endure such discomfort for that duration of time. I reluctantly returned to this establishment over the holiday because my arranged 'doggy sitter' plans fell through. This time I left specific written instructions to check his ears from time to time for signs of infection. The staff ignored my request and again, upon picking up my beloved friend, he again had obvious signs of a nasty ear infection. I called and asked why had my request not been fulfilled even though I am a paying customer, and the staff member simply told me that ""we didn't write the request on the board...we apologize"". In addition to the neglect that my dog received at this establishment, there are obvious signs of inexperienced staff members as they requested me to fill out the exact same paperwork several times. They apparently kept losing the original copy. The communication between staff members and patrons is deficient, my dog has not received proper care the 2 out of 3 times that he has stayed. Needless to say I will not make this mistake again and I advise you to do the same.
Pros: price for boarding is reasonable- $14 per day
Cons: They will neglect the health needs of your pet, even with instructions and vet examinations.