Oh how I wish Citysearch had a zero star rating.
Let?s see if I can articulate how completely miserable the Roof @ the Wit hotel is. A small group of us had selected it as a venue for a 20 year high school reunion. I started reaching out to them over a month ago to try and understand our options for an event of that size.
They didn?t call me back.
They didn?t respond to email.
When I asked other people to try and call, their calls weren?t returned either.
I even tried to go through Open Table, but to no avail. The only way I finally managed to get their attention was by Tweeting how thoroughly miserable my experience had been. Within half an hour I received a curt message along with their price list ? a reservation for 1-10 people carried a $1500 minimum (well beyond our budget). Without that we just had to take our chances because, hey, it was all first come first serve now.
The bar opens at 4 and we were assured by the hostess who finally called us back that if we showed up by 4:30 we?d have no trouble being seated. 4 out of 5 of us were there on time and waded through fanny-pack sporting tourists who looked like they were on their way back from drinking Old Style?s at Wrigley. After we managed to score a table, service was ? at best ? laborious with waits of 20 minutes for our drinks.
Oh, then there?s the part where they closed half the bar for a wedding reception (something they could have told us on the phone when we finally talked to someone the day before). And the part where they suspended elevator service for the wedding party, stranding our last guest in the 100-degree heat for about an hour. Never mind that there were four elevators working, that this was just ONE patron and that the staff had been well-advised we were expecting this person. I wasn?t even allowed to go down and get them.
I finally demanded my check (they didn?t include a copy for me to sign so I just walked out). Absolutely no tip. I?m embarrassed that I selected it as a venue. The views are mediocre at best, the service is abysmal and I can?t believe that people think this place is anything close to hot. Spend your money elsewhere ? trust me when I say that the Wit won?t care about you or your party even when you?re laying down your cold hard cash.
Pros: Pretty much nothing.
Cons: Absolutely everything.