My Jeep suffered an overnight hit and run parked in front of my house. It's an older Jeep and I didn't carry the insurance coverage for the damage. I asked my insurance company for shop recommendations and also read online reviews for repair shops. I sent my wife out to four shops, two on the insurance list and the two best from online reviews. I was happy to send my wife out to see who would give her the ""female treatment"" so typical in the industry. Master, her last stop, was not only the least expensive (less than half of the highest quote), but Victor took the time to show her just how much work and parts would be involved and explain all of the other shops' estimates. It was by far her best experience. We looked at all of the itemized estimates and decided on Master, which was not on the insurance-recommended list.
I couldn't be happier with the results. In order to save me some money, since he knew I was paying out of my hide, he offered to straighten some sheet metal rather than replace it. I figured I could live with some imperfections on the old Jeep. I saw the work prior to paint and was amazed at the craftsmanship. I've done my share of wrenching and paint/body work in my earlier days when I had the shop and the energy. These guys are pros and I didn't see any corners cut. When I asked why they aren't a ""preferred"" shop by insurance companies, they said they prefer to remain independent so they can better negotiate with the insurance companies on the customer's behalf. They also don't snare their customers by running a vulturous wrecker service dragging poor accident victims back to their shop. They seem to do fine by simply doing good work.
Victor was courteous and professional, downright nice really. The work was outstanding. And the price was the best in town. If I ever need body or paint work, next time I'll skip the comparison shopping and go straight to Master.