I was referred to this company. At first I thought they were great because they were prompt in replying to my initial inquiry. After sending over my order, I receive no replies, confirmations, prices, or answers to any of my questions until I call them and get put on hold for 15 minutes while they search for my order. Due to certain circumstances, I needed place a second order in addition to the first, and same story. They finally fax over the proof but nobody tells me what I am supposed to do to approve it. Thus, a week later I call them and they don't know where my order is. They need to improve their ordering process and responsiveness to customers. They have been nice and apologetic when I call, but I shouldn't have to check up on you and ask you if you are doing your job. Let's hope the order is correct and on time.