My family rented the Chalk Hill Road Estate in June. The dishwasher was not operable. We notified Birdsong about the problem. They offered to have a housekeeper come out and wash dishes. We did take them up on the offer once, however it was not practical to think that someone could drive out every time we had dirty dishes to clean. (The house is about 14 miles outside Healdsburg.). With 9 people staying there that adds up to a lot of dishes. It is our understanding that the dishwasher has not been functional for quite some time. when we complained we were told that it broke during the previous renters stay. We should have been notified prior to our arrival. A working dishwasher is key to a stress free vacation. In addition, the water has a heavy concentration of hydrogen sulfide giving off a smell of rotten eggs. It permeates the residence and makes bathing unpleasant. If we had been told ahead of time of these conditions, we would not have considered renting this property. We followed the rental agreement explicitly. Birdsong was not as forthcoming. We requested a refund of the cleaning deposit as compensation, but they rejected this.
The property is nice for a large group. If it hadn't been for the above mentioned problem, I would have given it a higher rating. The resolution of these issues is disappointing.