I was referred to Dr. Carroll by one of my cousins, so I had Dr. Carroll as my OB/Gyn in 2006 and 2008. I think she's a very caring Dr., actually I've waited no longer than 30 minutes to see her,and I had Medicaid. When my BP spiked during my pregnancy especially with my first child, we first tried prescription medications, when that didn't work, she had me admitted to hospital stay and bed rest because she was concern for both me and my unborn daughter.
I wouldn't blame her for the wait time, because she's not always the one that sets up appointments, even if she said I want to see you on such and such dates, it's the front desk staff that sets appts and sometimes they don't communicate on who's to be seen without having to wait. Heck, when I was going to my OB/Gyn visits to Ben Taub Hospital, I was waiting almost a half a day, before someone finally sees me and I never knew who was my main Dr., at the time. As for Dr. Carroll, she's always on call when there's a mom who goes into labor unexpectedly, so even if you're promised to see her, just prepare to see a staff nurse.
Now, as for her place of business (practice), it does look ""ran-down"" or as I would put it ""ghetto"". The equipment is out-dated, as a matter of fact, when I went in for an U/S, the tech insist that I was having another girl, but when came time to deliver, I had a son (my 2nd child). My daughter (firstborn), I had U/S done at Hermann Hospital and the equipment was up to date and the tech was a little more thorough. Back to Dr. Carroll's business, there were files piling up in the front office area, the waiting area was too small and cramped (there was hardly any space for the patient's child(ren), sometimes the patient's spouse/significant other and their children would end up waiting in their vehicles or outside), bu overall if I was to ever become pregnant, again, I would pick Dr. Carroll, again.
Pros: Dr. Carroll is a caring person, convenient location.
Cons: Her office needs a huge makeover and the equipment needs to be up-to-date.