I went to Tila's with a group of friends for a birthday party, and we enjoyed ourselves throughout the whole meal. However, after we finished eating our cake that we had brought ourselves, the manager came to the birthday girl with her check and told her that he was charging her $15 for bringing her own cake. Although both he and the waiter had seen us passing out plates and taking out the cake, he did not warn us earlier or give us any inkling that their restaurant policy did not allow for their customers to bring their own cake. He told us that it was our own faults for not telling them earlier that we were bringing a cake to our birthday party that we had made reservations for.
I understand how they had a policy to not bring our own food, but they did not mention it to us at all and they only told us at the very end after we were done eating, singing, opening presents, etc. They were extremely rude about it and, even though they said they would take the $15 off, they did not. The birthday girl tried to speak to Tila herself because she had been emailing her back and forth for the past week, but the waiter just very rudely said "no". It wasn't even the money that was the problem but the principle of the whole matter.
I WOULD NOT RECOMMEND THIS PLACE! Although the food was alright, the customer service here is just so terrible. I can not get over how rude the waiter and, especially the manager, were. What ever happened to "the customer is always right"?
Pros: Mediocre food, good valet service
Cons: Rude manager/waiters, terrible customer service