I picked up my dry cleaning from this place today to discover that one of my favorite work shirts was ruined. I inquired as to why it was ruined and the clerks claimed that it was like that when they got it
and didn't clean it. Their manager wasn't there at the time so I decided to return after I got out of work. To make a long story short, I ended up in a shouting match with the middle-aged owner. (I am a
female in my mid-20s) Not only did he accuse me of bringing it in ruined, he claimed someone had told me that the shirt was messed up, but I had said it was okay and to go ahead and clean it ?!!?!?!? I
have never had a conversation with any of the employees outside the scope of dropping off my clothes and paying for them. Why would I
waste money to have a shirt that was unwearable cleaned?! Rather than being professional, the owner began yelling at me in front of other patrons. I, of course, would not stand for this and began yelling
back. Additionally, the owner began to walk away in the middle of our discussion until I asked where he was going and that we we hadn't settled the matter. I walked away from this place with no reimbursement for my (expensive) shirt nor a refund for my drycleaning. The owner and employees of this establishment are disrespectful, rude, and have absolutely no class. DO NOT BRING YOUR CLOTHES HERE. Oh, and to add insult to injury, I was charged for my ruined shirt, even though they admitted to not cleaning it.
Cons: Rude, ill-tempered, and ungrateful employees