I've come here a half a dozen or more times over the last five years and have not experienced the wrath of Mr. Morrow or anyone else on staff. He has always been helpful to me whether with repair, lamp shade selection or looking for something. He is hardly senile or mentally ill--he just does not suffer a fool or rude and pushy customers. He has an extensive selection of vintage sconces and chandeliers and they are timely with repairs and honest. He probably doesn't care whether you shop with him or not but if you are one of those rude cell phone chatters in a store, then you should shop elsewhere. Go to Lighting Treasures and deal with that clueless, indifferent bunch and leave Alcon to me.