They destroyed the collar of a silk knit top (4 square inch hole) and then claimed it was damaged when I brought it in. They offered to charge me to repair it. \r
I had worn the garment only a week before and had carefully folded it after wearing it. Nothing in my home could have caused such extensive damage in such a short amount of time. Moreover, their employee would easily have noticed such a large hole when accepting the garment for cleaning had I damaged the garment myself. \r
When I told them that undoubtedly they had caused the damage, they were hostile. They did not offer any sort of compromise, although I would happily have accepted the free repair of the garment.
Cons: ruined my garment; rude in handling the issue