** FYI: I am a regular customer; not a former employee **
2 regular gals experience at Dolce's Salon in Franklin, Tn Cool Springs area
(please dont discredit the Brentwood location)
Booked pedis/manis/color and cuts with a friend for her birthday at this salon.
·We show up 10 minutes before noon. About 12:15 only I was taken back for a pedicure, leaving my friend in the waiting area.
·Almost an hour later, my friend gets a chair to start her color.
·We remain completely separated for the duration of our being there until I was done and able to sit with my friend for the remaining 2 hours of her hair color application.
· at this salon for a total of 5 hours, that is an inexcusableamount of time – we left feeling famished and exhausted – no beverages were offered and the day was almost over. Our dinner plans had to be cancelled.
Mani’s & Pedi’s
·The foot soak tub water was so scolding hot I had to jerk my feet out right away and have it re-run
·staff could not locate the nail cutters for the pedis or manis so instead our nails were treated to file burn instead of clipping (thats right, NO nail clippers in a full service salon)
·The 2nd pedicure soak sink was clogged, therefore unusable, seperating the pedi time with my friend.
·Also, during my pedi, I was nicked on my big toe when having the cuticles removed and soon after treated to a cotton ball saturated in polish remover right on the open cut – ouch!
·When asked to pick a polish color out of the scarce group of 5 selections available, I settled with one and was later asked to pick again because no one could get the top undone.
·Manicure did not include cleaning under the fingernails (what’s the point?) or cut (no nail clippers) –
·I received the buffing portion of the manicure and my friend did not during her mani
·Polish with both mani’s and my pedi did not go all the way to the bottom of the nail – they look like fully painted nails would after a week
·Asked for a new color, explained what was desired and ended up with color/highlights that the colorist thought would be best
·When the foil was removed, the highlights were a bright, almost platinum blonde (not what was requested) – result of the foil being left on way too long
·We had to ask her to put toner over the highlight because of the over processing which we ended up having to pay an additional $95 for (why should we be required to pay for the colorist mess up? Are you kidding me?) – this reeks of scam… be careful!
·after 5 hours, we could not wait to leave - my friend has to leave with no style or blow dry, just saturated hair – Yet, she was still charged for “style”
The color & highlight took nearly the entire 5 hours to complete for my friend (on her b-day!) – totally not ok.
·We paid a grand total of $440 (+ tips) – so nearly $500 for this disaster. (It felt more like WE should have been paid for getting through it)
·I was given the 15% off, however the birthday girl was robbed of that discount and the 50% off color services which could have saved her a bundle on a $250 tab (this including the $95 for that toner and the style she did not get) !!
Our credit cards were swiped quicker than we could remind them of the discount; as if we would just forget that was the Salons offer at that time -
only after I threatened a bad review if no response was received did I get a response; a very vague reply from "the owner" w/little compassion & NO mention of any kind of refund.
I was only reminded, several months later, that I hadn't posted my review when a Dolces discount advertisement showed up in my inbox today.
So there it is!! The only thing that would make the $500 this salon took from us worth it is to detail the truth and hope that I can keep someone else from wasting time & money at Dolce's Salon Color & Spa in Franklin.
Pros: Dixie (hair stylist)
Cons: poorly operated, high priced, unorganized disaster