i bought my fiance's engagment ring here as well as the wedding band. we are getting married in 2 weeks. we thought we would take some jewlery from her mother who passed away and some that her father had given to her and sell the gold and use the diamonds for a custom wedding band and engagment ring. it all went well, and we desigend something with the sales assosiate. he said the gold alone should cover any costs! we thought this was great. he called us when the was was ready. she loved it and they began making it. we went to pick it up 2 weeks later or so. they man said it would 1,200 dollars. he was the labor was about 400, wich was fine. but, then he said they had to use 10 of their diamonds to complete it. we gave then about 17 diamonds and that was too much initially. they never called us to let us know or ask if that would be ok. we had an unepxpected 1,200 dollar bill because the didnt care to nofity us or use the diamonds they said they would use when we designed it. so, where are our diamonds and why wasnt this documented. our reciept says we didnt want the engamnet band. wich was B.S.! and, they never called me to give me a quote on a wedding banc. i was told it would be a day or so. that was 3 weeks ago. i went to overstock and bought one. not satified with the lever of customer care or consideration for the customers money. we paid for our own wedding, catering ect, so this was a big deal that our gold would cover the cost. too bad they added ore too it without telling us. the owner did not seem too cencerned. he appoligized, but why would you add to the ring without telling us first. never going back! bery irresponsible and carelessness for their customers who arent ""high rollers"".