I had a technician come out and check my washer. The technician was very nice and said that my washer needed a transmission. I thought it was going to cost me an arm and a leg, fortunately for me, the office people checked the warranty information on my washer and found that the transmission was still under warranty. That really saved me lots of money. I had another company come out and they wanted me to pay for the WHOLE repair myself- but thankfully a friend told me to call Accent. Now I recommend Accent Appliance as well.