We have been to this place on several occasions to look at furniture. When my wife was finally ready to buy, she picked up some furniture that she liked. However, there was one piece that she changed her mind on. She asked to return it and the manager seemed reluctant but without any conversation refunded the money on the Furniture Row card. After we left, she looked at the bill and it had a 100 dollar restocking fee that the manager never mentioned. This would have been a nice mention on a 300 dollar chair! After paying off the remainder of 500 dollars for the other furniture, we will definitely go elsewhere to stores that are upfront with us and not just trying to take our money.
Pros: Some decent couches if you get them on sale.
Cons: Customer service is anoying, if you need help you have to search for the employees.