I worked with a woman by the name of Nita, who has been nothing but short, rude, and unpleasant. She has lied to me on a (high) number of occasions and always seems to be ""stressed and busy"", but never gets done what she has promised! I will never use them again. It has been an absolute nightmare. You're better off buying a travel book at Borders and doing the trip planning yourself! I would have waisted FAR less time that way!