We were doing OK with routine appointments. However, this vet didn't do much (anything!) to treat our elderly dog's geriatric conditions. When our pet got pneumonia and became unable to walk, we rushed to the emergency clinic, and were instructed to follow up with Dr. Rowe. The folks at the front desk had zero compassion or concern, and seemed rather scornful at our attempts to try to see Dr. Rowe. They spent all their time telling us what they COULD NOT do, instead of offering suggestions for how to get our dog in to the vet, and they asked nothing about our pet's actual condition nor did they express any concern. \r
When we called back to follow up, we had the exact same experience. Zero concern or compassion, and it was all about what they couldn't do with no suggestions about what they could do.\r
We'll be getting a new vet, one who cares and has staff that cares. These folks are cold as ice.