Have done business with this company since 1997 and they have consistently delivered poor customer service over the years. No one ever knows what's going on and they don't bother to find out - all they say is they don't know. The last appliance I bought I made a choice not to buy from them again because they don't even give their own customers any better customer service - no priority on service, no benefit of the doubt, no real appreciation for having bought from them when you could have bought much cheaper at a big box. So this time we bought at Lowes. Unfortunately, our appliance needed a warranty repair, and who the the mfg send out? Thompson's. Again, through 3 weeks of repeated phone calls, they still don't have a clue. Then, after 3 weeks of rescheduled appointments that I waited patiently for, they called and told me they were refusing to handle my warranty service and they made a ""mistake"" and that the tech says it wasn't defective afterall after I finally voiced complaint that the process was taking too long and I called the mfg directly to complain. So what did they do? The told the mfg that I did not have a defective part ""afterall"" (the tech ""made a mistake""), the mfg will only go by what they say, so I am screwed. The tech didn't even turn on the appliance. This was a deliberate, vindictive act to cover up their own stupidity. Never ever do business with this company. Twelve years later, they are still the same.