This is a husband and wife operated location.The wife is over the front desk and the husband is the manger.The husband is nice enough, but the wife is very very rude. When I first got there she lectured me on how there were at lest 3 other locations closer to me that I could have gone to.Then she argued with me for at least 2 minuets that I should have taken our truck to another location instead of theirs, even though I had made arrangements when I picked up the truck the day before to return it to them. All of this with only knowing my zip code, not even my full address. She then told me that she didn't know if they had enough room for us to return the truck and that I might have to take it to another location. Then after arguing with her about that, AND the fact that we had been told we would be reimbursed the mileage we didn't use she informed me that was not u hauls policy. She then told me that actually I had gone over the millage and charged me more money, ( A little convenient to me but whatever). Just stay away form this location. I know there are several other locations is the same area, and they are probably nicer and a lot less lazy. Use one of them even if it is a little further. Trust me it is worth it in the long run.
Cons: RUDE RUDE RUDE