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The Maids of Dallas and Rockwall County - 1 Reviews - 1401 Northwest Hwy 145 (at Suite 145), Garland, TX - Personal Care Reviews - Phone (469) 440-9292

The Maids of Dallas and Rockwall County

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1401 Northwest Hwy 145 (at Suite 145)
Garland, TX 75041
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(469) 440-9292
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The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX
The Maids of Dallas and Rockwall County - Garland, TX

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Worst customer service that I have ever encountered. Rude and very unprofessional - just like their cleaning. I recently contracted cleaning with The Maids in Garland, Texas. This...

Horrible customer service from the owner down... 8/16/2011

Worst customer service that I have ever encountered. Rude and very unprofessional - just like their cleaning. I recently contracted cleaning with The Maids in Garland, Texas. This franchise was opened by Glen Goody. I contracted services, specifically move out services for a home that is 2,585 square feet. I also requested that my 170 square foot screened in patio be cleaned. I stated to the team leader, ?I want everything cleaned from top to bottom in order to prepare the house for the market. I do not need you to dust or clean the furniture as it will be moved soon.? The cost to me was $562.81. Upon arriving home, the interior windows had not been cleaned, the ceiling fans were still covered with dust, a dead palm leaf was still on the patio, the patio window sills were not touched. There are a few other items, as well. I called the franchise who sent a woman to my house. She told me that she was going to take pictures and told my daughter that she would call me the following week in order to schedule a time when the rest of the work could be done. No one called. I. This work was done on Thursday, August 11th, and today is Tuesday, August 16, 2011. I called today and left a message for a return call to no avail. I called back later and got a gentleman with a British accent on the phone. I explained who I was and he then told me that the work had, in fact, been done. He also stated that painters were in my home during the cleaning and that is wrong. They did not come until the following day. When I explained that to him, he hung up on me. To my knowledge, this man has never even seen the exterior of my home, let alone the interior. I called back and the call went to voice mail. I called from a different phone and a woman answered. I tried to explain to her that I was not looking for a refund, I simply wanted the work done. A refund does me no good as I need this home on the market and would have to pay someone else to complete the work. She, too, hung up on me. I was not being belligerent, yelling or swearing. I was simply trying to speak to someone in order to have my complaint heard. more
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Owner Message

  • Our residential cleaning services are based on The Maids’ unique cleaning regimen, our 22-Step Healthy Touch® Deep Cleaning System. We use environmentally preferred cleaning supplies and state-of-the-art equipment to remove more dust, dirt and other allergens than conventional home cleaning practices. This unique cleaning method sets us apart from other cleaning companies. The Maids welcomes the opportunity to serve you and your family the way we have for over 30 years – with exceptional customer care and deep, healthy quality home cleaning services. Some additional services include carpet maintenance, window cleaning, moving-in and -out services and more! The Maids works hard to provide you with the highest quality house cleaning. Our trained house cleaning teams are here to help you and your family enjoy a cleaner, truly healthier home. Give The Maids a call today for an estimate!

Additional information

  • Hours:

    M-Su 24hr