Ryan and Kayce are professional, helpful, and responsive. I was in a big hurry when I went in to rent. When I asked if I could get in and out in less than an hour they responded ""We can get you out of here in about 12 minutes."" And they did. So - Is it the most amazing storage facility in the whole USA? - I have no idea. Nobody is going to ooh and aaah over a storage unit. It's an empty place to put your stuff. So it isn't exciting, but it definitely serves one's purposes. Prices are in line with other facilities in the area for a climate controlled unit. Worst criticisms - some corporate policies are a bit odd - for instance, they have to answer the phones with some silly ""it's a great day"" phrase that makes it sound as if you've just called Mr. Rogers' neighborhood. It's off-putting and a little surreal. Another policy that seems weird is that one cannot co-rent a unit with one's spouse/family member/partner/friend. Only one person is on the rental agreement. They give you enough keys for your family members, but only one may be on the lease. That means that if you want to borrow the free move-in truck, the leasee must be present. My husband couldn't run out and pick up the truck while I continued to pack boxes. I had to go with him (even though he was the one who was going to be driving the truck). On the day we borrowed the move-in truck, staff was unaware that the vehicle was having fairly significant steering problems - until we figured it out while driving (which was not optimal). To their credit, when we told of the issue, they immediately took the truck out of circulation and arranged for repairs. Also, on our first day moving stuff into the unit, the baited sticky trap at our closest door had a small dead snake stuck to it. Sort of creepy. But when we told them about it, they removed that trap instantly. All things considered, much better to find its remains in the trap than be confronted with a small creature in your unit. We have never had an experience with a storage facility before, so no point of reference for comparison. By far, the best thing about the facility is the staff. They are smart, prepared, and beyond competent. Whatever corporate is paying them - it isn't enough.