I would've given it less than a one star if I could, but I didn't have much of a choice cause that's the lowest. This place is a JOKE! My boyfriend and I moved into The Abbey from Boerne, Tx. In November of 2010. We signed a 13 month lease. At first when we first got here we were happy with the service, and the over-all satisfaction of the apartment. It was very decent for a low price. Well up until about 3 months ago we were happy here.
My boyfriend and I discussed just staying at the complex because we haven't experienced any problems and didn't want to move again. So, we went to the office and asked if we could possibly upgrade to a 2 bedroom apartment. Which means giving them more money for rent. So you'd think the fact that you tendants want to stay with you, you'd work with them to make them happy since they're extending their stay. Well...NOPE! If we had wanted to upgrade then we would've had to repay the pet deposit, and all the fee's we paid when we first moved in plus transfering fee's etc. But if we waited until December when our lease was up then we'd still have to repay everything. So it was a lose lose situation. We changed our mind.
Well that leads to my next complaint, after we decided that..our air conditioning was starting to not work...DURING THE SUMMER! We filed a maintenence report with the office, and the guy came by that day. He went outside and replaced the anti-freezing liquid. We keep our thermastat at 70 usually because the AC has no power behind it and runs very weakily. Yet the temperature on the thermastadt reads 80.So we're paying for our apartment to be 70 degree's when in reality its 80 if not hire. WELL, the AC acted up yet again! So a different guy comes out this time, and messes with it tells me its frozen over. Comes back the next day to check on it after it thawed, he tells me not to turn it down so 70 because its unneccesary and that's why it doesn't work. I'm sorry, but if I want my apartment a decent temperature, and I'm paying for it...I should have it. So he proceeds to turn it up to 76 degrees, I was sweating! AC has yet to really be fixed.
Next complaint, you know when you go into an apartment complex and the staff knows their tendats? Well...say goodbye to that! You're just a file. They can call you to get money out of you act like they know who you are, but you call them back one minute later tell them your name and apartment number...they respond with ""who? Hold on let me pull your file apartment number 1111."" You are nothing more to them than a file and money symbols walking around. The rest of my complaints: The sink is constantly messed up, the toilet moves, there is a giant water residue stain on the ceiling over my bathtub, paint is falling of the walls, boyfriends truck was broken into, apartments are broken into, you hear car alarms going off about 3 times a day AT LEAST. One night I came home to 4 cop cars, a crime scene truck and a helicopter hoovering over my apartment building. You don't exactly feel safe here, regardless of how close you are to the hospital. People set of fire works for new years IN THE APARTMENT PARKING LOT. You wake up to a guy threatening to run his girlfriend over, you get your apartment bill in your mailbox late! Like the last day you can turn it in without a late fee.
Overall...staff doesn't care, they don't try to work with you, it isn't too safe, you can't feel comfortable leaving your car outside. It has been my worst experience at an apartment complex.