I needed their services when my car wouldn't start at my brother's house. I had a tow truck company tow it to this place. It turned out to be something very small and the car started right up so they didn't charge me (I believe it was a bad battery connection). Anyway, I thought this was great of them to do because it was covered by warranty but you could tell they weren't out to rip anyone off. Very nice people and from what I could tell the prices were reasonable.
PROS: Nice people, not trying to rip you off
CONS: None, very pleased